After you have completed an order, an order confirmation will be sent to the email address you provided at the checkout. The email contains all the information about your order, such as payment, shipping address, products, prices, shipping costs and tracking number.

If something is incorrect, contact us directly by email info@stylein.com 

Please note that you have to be 18 years of age or older or have received your parents or guardians' approval when ordering.

Credit cards Visa / MasterCard / American Express
The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).

Klarna
Invoice available only for the Nordic countries. We work with Klarna for payment through invoice. The invoice is sent out via email once the order is delivered. More information is available on www.klarna.com

Swish
The amount will be charged once the order is placed

Sweden:1 - 3 business days
Norway:2 - 4 business days
Finland:2 - 5 business days
Denmark: 1 - 3 business days
Germany & Netherlands: 1 - 3business days
Outside of the EU:3 - 7 business days
United Kingdom:3 - 5 business days (London 2 - 3 business days)

All orders are completed at our distribution center in Borås
During sale periods the delivery time may be longer. We operate Monday to Friday but not during public holidays or weekends. If you believe that your order is delayed, please contact us directly by email info@stylein.com

Our warehouse is located in Borås, Sweden. Meaning all orders worldwide are shipped from the same warehouse in Sweden.

Yes, we ship worldwide. 

We offer DHL deliveries within Sweden and UPS outside of Sweden. 

DHL orders will be delivered to a DHL Service Point.

For UPS orders: Home delivery is the default option and requires a signature, but you can change the delivery method to a pick-up location. UPS will contact you when your order is on the way, allowing you to modify the delivery method or provide additional information, such as a gate code.

UPS couriers usually operate between 08.00-18.00 (8am-6pm) during business days. You can specify an alternate daytime delivery address when placing your order, for example your work address.

Shipping costs:

Sweden: Free shipping for orders above 1500 sek.
Shipping is 60 sek for orders under 1500 sek
Within EU: 150 SEK
Denmark & Finland: 80 SEK
Norway: 150 SEK. Taxes are included in the price for Norwegian orders. No additional costs or customs duties will apply.
United Kingdom: 200 SEK
Rest of the world: 200 SEK

Return shipping costs:

Sweden: 80 SEK
Within EU: 20 EUR
Rest of the world: 30 EUR

Please note that all orders shipped outside of the EU (except for Norway) may incur customs duties and taxes. These charges must be paid by the customer upon the order's arrival in the destination country.

Yes it is possible to exchange items for customers within the EU, and it is free of charge. If you wish to change size of your items click here to proceed and you will be directed to our return page. Follow the steps and don't forget to choose the exchange tab at the top. If your size or color is in stock you will be able to make an exchange. When your exchange has been submitted you will receive an email with further instructions. Please note the following:  

- The exchange item will be sent out to you when we have received your return. If your exchange item is out of stock, you will be refunded instead

- We only offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs.

- We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be rejected and returned back to you.

- When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

- Note that duties and taxes on order shipped outside the EU can not be refunded. 

If you've received a faulty, damaged or incorrect item, please read "complaint" below before making your return. Do not hesitate to email us in advance to info@stylein.com

If you're not satisfied with an item and wish to return it, this has to be done within 14 days from delivered date. For orders placed during December we offer extended returns (30 days).

Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the product as when you receive them. Items that have any perfume, make-up or deodorant stains on the product may be rejected and returned back to the customer. So please be careful when you try on the items. 

Refunds will be issued to the original payment method and a return shipping cost will be added. To proceed with your return, fill out our return form here.

Please read our Return policy before proceeding.

To proceed with your return please register here and you will be redirected to our return page. Follow the steps and don't forget to choose the return tab at the top. When your return has been submitted you will receive an email with further instructions. Please note the following: 

• We do not stand for the return shipping costs* and it will be deducted from your refund.
• If you’re a returning customer we now offer store credit refunds, if you want. Returners has the option to save store credits + get 20% off on your next order online at stylein.com. A bonus for all returning customers. 
• We're unable to accept returns beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected and returned back to you.
• When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

* Return shipping costs are:
Sweden: 80 SEK
Within EU: 20 EUR
Rest of the world: 30 EUR

If you need further assistance, please email us at info@stylein.com and we'll get back to you within 1-2 days on weekdays. 

When we have received your return at our warehouse your returned item (s) will go trough quality control. This may take up to 14 business days to complete so please be patient with us. When we’ve processed your return we will confirm a refund confirmation by email. Please note that may take up to 2-4 working days for you to receive the refund depending on your bank and payments method. 

No, the shipping costs is nonrefundable for all orders shipped in and outside of Sweden. The shipping fees charged covers the shipping and handling of the transportation company and can therefore not be refunded.

Yes. BUT you must always include both of your delivery notes in the package. This makes the refund process easier for us since the refund is made to each separate order. We can’t promise that you will receive your refund in time if we can’t find the correct orders for each separate refund. 

Press here to register both of your orders online as well

We now offer store credits in replacement of a refund online. 

If you’re a returning customer we now offer store credit refunds, if you want. Returners has the option to save store credits + get 20% off on your next order online at stylein.com only. A bonus for all returning customers. 

Unfortunatelywe can not make any changes regarding the items you’ve placed. If you wish to change the size, color or item you will need to place a new order. For any other changes regarding your address, email or phone number, please send an email to info@stylein.com as soon as possible. We're usually really quick at shipping your order which means we can't promise any changes once you've placed it. Please note that the shipping address can only be changed before the order has been shipped.

You can not cancel your order yourself, please contact us on info@stylein.com for assistance, always with your order number included in the email. Please note that your order can only be canceled before it has been shipped and before our warehouse has started processing your order. Any cancellation after that is NOT guaranteed. You will receive a shipping confirmation to your email once the order has been shipped. If you wish to cancel after the order has shipped you will need to make a return for us to be able to do a refund. We're usually really quick at packing your order which means we can't promise any changes once you've placed it.

In this case it is very important that you notify us straight away after receiving your order. We want to sort out any issues with incorrect items as soon as possible. Please send an email to info@stylein.com including your order number, any information regarding the issue preferably with photos included for fastest and easiest service. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back.

If an item is missing from your order, you must contact as soon as you’ve received the order on info@stylein.com and describe which item you are missing and include your order number.

As soon as our warehouse receives your return and has scanned, controlled and notified the items (that they are in the correct condition, with all labels on), we will make the refund using the same payment method you chose when you placed the order. Payments made through Klarna, due dates can always be postponed on you Klarna account. Please note that we are not able to postpone the payment date for you, you need to do this yourself. Please be patient with us as we take time to control all returns.