After you have completed an order, an order confirmation will be sent to the email address you provided at the checkout. The email contains all the information about your order, such as payment, shipping address, products, prices, shipping costs and tracking number.
If something is incorrect, contact us directly by email firstname.lastname@example.org or phone +46 8 643 33 1
Please note that you have to be 18 years of age or older or have received your parents or guardians' approval when ordering.
Credit cards Visa / MasterCard / American Express
The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
Invoice available only for the Nordic countries. We work with Klarna for payment through invoice. The invoice is sent out via email once the order is delivered. More information is available on www.klarna.com
All orders are completed at our distribution center in Borås, Sweden; normally within 4-5 business days. Depending on submitting and where in the country you live, it can sometimes take 2-3 days extra. During sale periods the delivery time may be longer. We operate Monday to Friday but not during public holidays or weekends. If you believe that your order is delayed, please contact us directly by email email@example.com.
Our warehouse is located in Borås, Sweden. Meaning all orders worldwide are shipped from the same warehouse in Sweden.
Yes, we ship worldwide.
Swedish orders are shipped with DHL, and its delivery time is between 2-4 business days. Depending on submitting and where in the country you live, it can sometimes take 2-3 days extra.
All international orders are shipped with UPS or DHL. When shipping with UPS, please note that the goods cannot be delivered to you without your signature and that couriers usually operate between 08.00-18.00 (8am-6pm) during business days. You can specify an alternate daytime delivery address when placing your order, for example your work address.
We offer free shipping for all orders over 1999 SEK within Sweden. If you don't exceed this order amount, your shipping cost will be displayed at checkout.
Shipping within Sweden: 80 SEK
Shipping within EU: 150 SEK
Shipping within Denmark & Finland: 80 SEK
Shipping within Norway & UK: 200 SEK
Shipping rest of the world: 200 SEK
Return shipping costs are:
Sweden: 80 SEK
Within EU: 20 EUR
Rest of the world: 30 EUR
We offer DHL deliveries within Sweden and UPS outside of Sweden.
Please note that all orders shipped outside of EU will be charged of customs duties. These charges vary a lot and depends on the total amount of the order, what kind of goods it is and from which country it is shipped.
Yes and it is free of charge world wide. If you wish to change the color or size of your items press here to proceed and you will be directed to our return page. Follow the steps and don't forget to choose the exchange tab at the top. If your size or color is in stock you will be able to make an exchange. When your exchange has been submitted you will receive an email with further instructions. Please note the following:
- We only offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs.
- We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be rejected and returned back to you.
- When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
- Note that duties and taxes on order shipped outside the EU can not be refunded.
If you've received a faulty, damaged or incorrect item, please read "complaint" below before making your return. Do not hesitate to email us in advance to firstname.lastname@example.org
If you're not satisfied with an item and wish to return it, this has to be done within 14 days from delivered date. For orders placed during December we offer extended returns (30 days).
Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the product as when you receive them. Items that have any perfume, make-up or deodorant stains on the product may be rejected and returned back to the customer. So please be careful when you try on the items.
Refunds will be issued to the original payment method and a return shipping cost will be added. To proceed with your return, fill out our return form here.
Please read our Return policy before proceeding.
To proceed with your return please register here and you will be redirected to our return page. Follow the steps and don't forget to choose the return tab at the top. When your return has been submitted you will receive an email with further instructions. Please note the following:
* Return shipping costs are:
Sweden: 80 SEK
Within EU: 20 EUR
Rest of the world: 30 EUR
If you need further assistance, please email us at email@example.com and we'll get back to you within 24h on weekdays.
When we have received your return at our warehouse your returned item (s) will go trough quality control. This may take up to 14 business days to complete so please be patient with us. When we’ve processed your return we will confirm a refund confirmation by email. Please note that may take up to 2-4 working days for you to receive the refund depending on your bank and payments method.
No, the shipping costs is nonrefundable for all orders shipped in and outside of Sweden. The shipping fees charged covers the shipping and handling of the transportation company and can therefore not be refunded.
Yes. BUT you must always include both of your delivery notes in the package. This makes the refund process easier for us since the refund is made to each separate order. We can’t promise that you will receive your refund in time if we can’t find the correct orders for each separate refund.
Press here to register both of your orders online as well
We now offer store credits in replacement of a refund online.
If you’re a returning customer we now offer store credit refunds, if you want. Returners has the option to save store credits + get 20% off on your next order online at stylein.com only. A bonus for all returning customers.
Unfortunatelywe can not make any changes regarding the items you’ve placed. If you wish to change the size, color or item you will need to place a new order. For any other changes regarding your address, email or phone number, please send an email to firstname.lastname@example.org as soon as possible. We're usually really quick at shipping your order which means we can't promise any changes once you've placed it. Please note that the shipping address can only be changed before the order has been shipped.
You can not cancel your order yourself, please contact us on email@example.com for assistance, always with your order number included in the email. Please note that your order can only be canceled before it has been shipped and before our warehouse has started processing your order. Any cancellation after that is NOT guaranteed. You will receive a shipping confirmation to your email once the order has been shipped. If you wish to cancel after the order has shipped you will need to make a return for us to be able to do a refund. We're usually really quick at packing your order which means we can't promise any changes once you've placed it.
In this case it is very important that you notify us straight away after receiving your order. We want to sort out any issues with incorrect items as soon as possible. Please send an email to firstname.lastname@example.org including your order number, any information regarding the issue preferably with photos included for fastest and easiest service. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back.
If an item is missing from your order, you must contact as soon as you’ve received the order on email@example.com and describe which item you are missing and include your order number.
As soon as our warehouse receives your return and has scanned, controlled and notified the items (that they are in the correct condition, with all labels on), we will make the refund using the same payment method you chose when you placed the order. Payments made through Klarna, due dates can always be postponed on you Klarna account. Please note that we are not able to postpone the payment date for you, you need to do this yourself. Please be patient with us as we take time to control all returns.
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