What happens after I’ve placed an order?
After you have completed an order, an order confirmation will be sent to the email address you provided at the checkout. The email contains all the information about your order, such as payment, shipping address, products, prices, shipping costs and tracking number.
If something is incorrect, contact us directly by email email@example.com or phone +46 8 643 33 10
Please note that you have to be 18 years of age or older or have received your parents or guardians' approval when ordering.
What payment methods are accepted?
Credit cards Visa / MasterCard / American Express
The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
Klarna Invoice available only for the Nordic countries
We work with Klarna for payment through invoice. The invoice is sent out via email once the order is delivered. More information is available on www.klarna.com
Estimated delivery time?
All orders are completed at our distribution center in Borås, Sweden; normally within 5 business days. Depending on submitting and where in the country you live, it can sometimes take 2-3 days extra. During sale periods the delivery time may be longer. We operate Monday to Friday but not during public holidays or weekends. If you believe that your order is delayed, please contact us directly by email firstname.lastname@example.org or phone +46 8 643 33 10.
Where do you ship from?
Our warehouse is located in Borås, Sweden. Meaning all orders worldwide are shipped from the same warehouse in Sweden.
What shipping options do you provide?
Swedish orders are shipped with DHL, and its delivery time is between 2-4 business days. Depending on submitting and where in the country you live, it can sometimes take 2-3 days extra.
All international orders are shipped with UPS. When shipping with UPS, please note that the goods cannot be delivered to you without your signature and that couriers usually operate between 08.00-18.00 (8am-6pm) during business days. You can specify an alternate daytime delivery address when placing your order, for example your work address.
Does shipping cost?
We only offer Free shipping and returns within Sweden. But please note that all other shipping and returns is a cost for you as a customer.
Returns within Sweden: free
Shipping within EU: 235 SEK
Shipping within Denmark & Finland: 185 SEK
Shipping within Norway: 300 SEK
Shipping rest of the world: 370 SEK
We offer DHL deliveries within Sweden and outside of Sweden
Is it possible to exchange an item?
Unfortunately not. We offer no exchanges online. Please place a new order to secure a new item. This is the fastest way for you to receive your new item in time.
Do not hesitate to contact us in advance to check if the product is available in our web shop or if you have questions regarding the shipping cost. Please email us at email@example.com
How do I make a return?
First step is to make sure the item has not been used or worn and has all original clothing labels attached, just as when you received it. Put the original packaged goods in the box, together with the order confirmation note, which confirms what order number you have and what items you wish to be returned for. Close the box and leave at your nearest post office, please always use a return option for companies so your return doesn´t end up at a servicepoint.
Please note that all returns is a cost for you as a costumer. Please pick a return option that you are able to track in case of trouble along the way and always pick a shipping option for companies so it doesn´t end up at a service point. We can’t make a refund if we don’t receive your parcel at our warehouse.
I’ve made a return, when will I receive my refund?
As soon as our warehouse has received and registered your return and confirmed that it is in its original state, we will make a refund, usually within 5-8 business days. If you ordered through invoice we will update your invoice and deduct the returned goods.
When will you refund my order?
As soon as our warehouse has received your order and sent us a confirmation, we will make a refund to the payment method you chose when you placed the order. Please be patient with us since this process might take up to 5 working days once your order has reached our warehouse. We need to check that the item is not faulty and that all the tags are remaining before we are able to make a refund.
Do you refund shipping costs?
The return shipping cost is nonrefundable for all orders shipped in and outside of Sweden. In case you receive the wrong or infected item, we will of course refund the shipment back to us so you can receive the correct item. Note that duties and taxes on orders shipped outside the EU can not be refunded.
Can I return two different orders in one package?
Yes. BUT you must always include both of your order confirmation notes in the package. This makes the refund process easier for us since the refund is made to each separate order. We can’t promise that you will receive your refund in time if we can’t find the correct orders for each separate refund.
Can I change/update my order after I've placed it?
Unfortunately we can not make any changes regarding the items you’ve placed. If you wish to change the size, color or item you will need to place a new order. For any other changes regarding your address, email or phone number, please send an email to firstname.lastname@example.org as soon as possible. We're usually really quick at shipping your order which means we can't promise any changes once you've placed it. Please note that the shipping address can only be changed before the order has been shipped.
Can I cancel my order after I've placed it?
You can not cancel your order yourself, please contact us on email@example.com for assistance, always with your order number included in the email. Please note that your order can only be canceled before it has been shipped and before our warehouse has started processing your order. Any cancellation after that is NOT guaranteed. You will receive a shipping confirmation to your email once the order has been shipped. If you wish to cancel after the order has shipped you will need to make a return for us to be able to do a refund. We're usually really quick at packing your order which means we can't promise any changes once you've placed it.
What do I do if I receive an incorrect or infected item in my order?
In this case it is very important that you notify us straight away after receiving your order. We want to sort out any issues with incorrect items as soon as possible. Please send an email to firstname.lastname@example.org including your order number, any information regarding the issue preferably with photos included for fastest and easiest service. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back.
I'm missing an item from my order, what do I do?
If an item is missing from your order, you must contact as soon as you’ve received the order on email@example.com and describe which item you are missing and include your order number.
I’ve returned my order – when will you refund my money?
As soon as our warehouse receives your return and has scanned, controlled and notified the items (that they are in the correct condition, with all labels on), we will make the refund using the same payment method you chose when you placed the order. Payments made through Klarna, due dates can always be postponed on you Klarna account. Please note that we are not able to postpone the payment date for you, you need to do this yourself. Please be patient with us as we take time to control all returns.