If you are not satisfied with an item and wish to return it, this has to be done within 14 days after you received your order. The product has to be in the same condition in which you received it/them and with all its/their labels and tags on.
- Fill out the order receipt, which was included in your order. Transcribe which product you want to return, your name, phone number, email dress and payment method.
- Please note that for all international orders a return deposit will be added at your cost. For Swedish customers all shipping is for free! Simply attach the return shipping label on to the package and leave it to your DHL collection point.
- Your refund will be credited to the original purchaser’s credit card, Klarna invoice or Paypal account after we have received the returned item. If you have chosen Klarna invoice as payment method and the invoice will expire soon after you return the item, we recommend that you pay this anyway to avoid any fees.We then credit the invoice when we received and processed your return.
- Once we have received and processed your return we will contact you by email. Please note that it may take up to 14 days for us to process and refund your return. During sale periods, please note that it may take longer for us to process your return.
Budbee return (Swedish customers only)
- Depending on your post ZIP code, you can return your parcel with Budbee home pickup by following their link through text or email.
- For orders outside Sweden: Note that you are responsible for the shipping until we have received the goods and therefore we recommend you to choose a carrier who provides tracking of packages.
Note that duties and taxes on orders shipped outside the EU can not be refunded.
The shipping cost is also nonrefundable for orders shipped outside Sweden.
Return the product to:
Textile Fashion Logistics CJ AB
504 62 BORÅS
- No exchanges available. Please place a new order to secure your favorite pieces.
- Do not hesitate to email us in advance to check if the product is available in our web shop. Please e-mail to firstname.lastname@example.org
- Note that duties and taxes on orders shipped outside the EU can not be refunded.
The shipping cost is also non refundable for orders shipped outside Sweden.
- If you want to make a reclaim on a product, you must contact us by email or phone and notify us of why you don't accept the item and specify why you think the product is incorrect. Email to email@example.com or call us at +46 8 643 33 10.
- When and if we accept the reclaim we will send you a prepaid return note and further instructions. Make sure to notify Stylein of any complaint within 14 days after recieving your order.
If you do not pick up your goods, we will charge you for delivery, return and storage costs. The cost of this is currently 150 kr. Uncollected items are not counted as cancellation of your purchase.