RETURNS & EXCHANGES

RETURNS

If you are not satisfied with an item and wish to return it, this has to be done within 14 days after you received your order. Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the product as when you receive them. Please note that any perfume, make-up or deodorant stains on the product means that we cannot accept a return so please be careful when you try the items. 

DHL return

- Fill out the delivery note, which was included in your order. Mark the products you want to return or reclaim and send back to us in the same box. If you wish to return two orders in the same shipping please include both delivery notes in the same box. 

- A return label is included for Swedish customers only. For all international orders a return deposit will be added at your cost and you will have to arrange your own return back to our warehouse. Thus, the return cost may vary. 

- Your refund will be credited to the original purchaser’s credit card, Klarna invoice or Swish account after we have received the returned item. If you have chosen Klarna invoice as payment method and the invoice will expire soon after you return the item, we recommend you to report the return in their app as the invoice will be paused. 

- Once we have received and processed your return at our warehouse we will contact you by email with a confirmation. Please note that it may take up to 14 days for us to process and refund your return. During sale periods, please note that it may take longer for us to process your return.

Budbee return

- No return label included with Budbee orders as they will attach it themselves when picking up your order. Schedule your own return by following the link in their latest delivery text or in their app. Depending on your postal code, you're able to return your parcel with Budbee home pickup or Budbee box. If your not able to book a return please contact us at info@stylein.com 

- Schedule a pick-up time and date that suits you. Budbee will keep you updated via text or through their app, you can follow the driver in ream time on their tracking map. 

For orders outside Sweden: A return label is included for Swedish customers only. For all international orders a return deposit will be added at your cost and you will have to arrange your own return back to our warehouse. Thus, the return cost may vary. Note that you are responsible for the shipping until we have received the goods and therefore we recommend you to choose a carrier who provides tracking of packages.

- Note that duties and taxes on orders shipped outside the EU can not be refunded. The shipping cost is also nonrefundable for orders shipped outside Sweden.

Return the product to:

Stylein AB/Textile Fashion Logistics AB
Industrigatan 10
504 62 BORÅS
SWEDEN

 

EXCHANGES

- No exchanges available. Please place a new order to secure your favorite pieces to make sure they won't be sold out. 

- Do not hesitate to email us in advance in case you received the wrong item or need to make a reclaim. Please e-mail to info@stylein.com

- Note that duties and taxes on orders shipped outside the EU can not be refunded.

- The shipping cost is also non refundable for orders shipped outside Sweden.

RECLAIM

- If you want to make a reclaim on a product, you must contact us by email or phone within 14 days to notify us of why you don't accept the item and specify why you think the product is incorrect. Email to info@stylein.com or call us at +46 8 643 33 10.

- When and if we accept the reclaim we will send you a prepaid return note and further instructions. Make sure to notify Stylein of any complaint within 14 days after receiving your order.

UNCOLLECTED ITEMS

If you do not pick up your goods, we will charge you for delivery, return and storage costs. The cost of this is currently 150 kr. Uncollected items are not counted as cancellation of your purchase.